Privacy Policy

Your privacy is important to Bite. This Privacy Policy explains the privacy policies of Bite Communications Limited, Bite Communications (Canada) Limited, Soundbite Communications SARL, Bourne Marketing Group Inc (in the USA) and our affiliates trading under the Bite name, including the name “Bite Marketing” (”Bite”, “we”, “our”, or “us”) with respect to the use of the website at (”Website”), and informs you about Bite’s collection and use of personal data via the Website and across its business.

Please note that Bite might amend this Privacy Policy from time to time. Therefore, please check this Privacy Policy for updates.

By using the Website, you acknowledging and accept this Privacy Policy. By continuing to use this Website, you accept the updates.

For the purposes of EU data protection law, Bite is a data controller of any of your personal data that it may collect and process and is responsible for your personal data.

The meaning of personal data

”Personal data” means data that we store electronically, for example on a computer, or in certain paper filing systems, relating to a living individual who can be identified from those data (or from those data and other personal data in our possession). Personal data can be factual or an opinion.

Information that we collect

We may collect and process the following personal data about you:

If you contact us, a record or copy of that correspondence and of your email and other contact details.

  • Information that you provide by filling in forms on the Website, such as via a Contact Us form, or when subscribing to our RSS feeds or other services, or to post comments on our blogs.
  • Information that you provide when completing an on-line job application, including in any document or material that you attach to the on-line form or that you email to us.
  • Information that you provide when you report a problem with using the Website.
  • If you complete a survey via the Website or that we email you, the information that you provide in your survey response.

We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to analyse the use of the Website. These are statistical data about our users’ browsing actions and patterns, and do not identify any individual.

We do not seek any sensitive or confidential personal data through the Website, and we suggest that you do not provide any such information through the Website. If you provide such information through the Website, for example in a CV when uploading a job application, then we will consider that you have provided your consent to our using that information as here described or as described when you disclose the information.


Bite may also use “cookies” to track your use of the Website. A cookie is a piece of software that a Web server can send to the users’ PCs or other devices when they visit a website and use to identify the users should they visit the Website again, or if they visit another website which recognises that cookie. Cookies can improve the user’s experience of a website, including by helping them navigate a website. Information collected in this way is capable of being associated with personal data that users provide to us through our Website.

We will not, however, use cookies to track your use of our website unless either you consent to this, or such use of cookies is essential to the use of the Website or to our provision of a service via the Website which you have requested.

For further information on cookies, including how to see what cookies have been set on your device, and how to manage and delete them, visit

We use or may use the following cookies which are essential to the provision of a service that you have requested:

Cookie Acceptance Up to two years That, when visitors to the Website indicate acceptance of our cookie use, they do not have to do this each time they make repeat visits to our Website. A further request fo such acceptance will be triggered when the acceptance cookie expires.
Cookies used for online forms. These cookies are not yet used. Please check for updates. When introduced, these cookies will enable us to operate our on-line Contact Us and job application forms. These cookies will be set only for users filling out those forms.
WordPress Two weeks These cookies allow users to log in and comment on our blogs. Source is WordPress.

In addition to essential cookies, we use the following cookies, all sourced from Bite:

Google Analytics
Two years These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. All the information that these cookies collect is anonymous and is only used to improve how the Website works. You may opt out of tracking by Google Analytics by visiting:
Mouseflow Analytics Two years These cookies collect information about how users use a website, by tracking mouse movements, mouse clicks and scrolling to generate heatmaps indicating the most used parts of the website. and opt out at"

You may set your PC or device to refuse to accept cookies by activating the relevant setting on your browser (follow the instructions provided by your browser, usually located within the “Help”, “Tools” ”or “Edit” facilities in the menu). Disabling a cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser. Note that if you disable cookies you may be unable to access certain parts of the Website.

Where we store your personal data

We may share your personal data with other Bite group companies. This may involve transferring your data outside the European Economic Area (EEA). We have therefore entered into a specific intra-group contract approved by the European Commission which gives these transfers of personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.

Many of our external third party services providers are also based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA to these third parties, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Use of your personal data

We use your personal data in the following ways:

How do we use your personal information?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

We’ve set out below some examples of how we use your personal information:
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new supplier or client (a) Identity data
(b) Contact data
Performance of a contract with you
To process and deliver any services (or our receipt of services):
"(a) Manage payments, fees and charges
(b) Collect and recover money owed to us"
(a) Identity data
(b) Contact data
(c) Financial data
(d) Transaction data
(e) Marketing and Communications data
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity data
(b) Contact data
(c) Marketing and Communications data
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity data
(b) Contact data
(c) Technical data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation

Do we make automated decisions concerning you?
No, we do not carry out automated decision making.

Disclosure of your personal data

We will not disclose your personal data to any third parties except:

  • To persons who perform services on our behalf, including those who provide marketing services to us.
  • To persons to whom we transfer our business or our agreements with you
  • As required by law or regulation or to enforce our legal rights or agreements.
  • To such persons as you have given your consent for us to do so.
  • To deliver our publications.
  • To our affiliates, which means our majority held subsidiaries, our ultimate holding company and its majority held subsidiaries

We may provide your contact details included in your personal data to third parties for the purpose of their informing you about their services, where you have consented for such purposes. You may opt out of this and if you do not wish us to disclose your personal information to such third parties, please update your preferences via our Website or contact us by one of the methods referred to on our Website.

Data protection principles

Under EU laws, anyone acting as a data controller must comply with the eight enforceable principles of good practice. In general terms, these principles provide that personal data must be:

  • Processed fairly and lawfully.
  • Processed for limited purposes (consistent with those notified to you when we collected your personal data and other purposes permitted under law) and in an appropriate way.
  • Adequate, relevant and not excessive for the purpose.
  • Accurate and up-to-date.
  • Not kept longer than necessary for the purpose.
  • Processed in line with the rights of the person to whom they relate ñ please see below.
  • Secure, that is that we must take appropriate security measures against unlawful or unauthorised processing of your personal data, and against the accidental loss of, or damage to, your personal data. Please see further below.
  • Not transferred to people or organisations situated in countries without adequate protection — please see above.

Data Retention

How long do we keep your personal information for?
We only keep your personal information for as long as reasonably necessary and always in line with our internal data retention policy. The length of time will depend on how we received your information and why. For example, where you have provided us with your CV for a role and are unsuccessful, unless otherwise agree we will delete your CV from our systems within six months of making that decision.

In some circumstances you can ask us to delete your data: see [Right to Erasure] below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Personal data security

Where we hold your personal data, we restrict access to your personal data not known to the public to our employees who have a need to know such data and we require our suppliers to take equivalent measures. We train our employees on the importance of customer and employee privacy and confidentiality. We also maintain physical, electronic, and procedural safeguards designed to safeguard the personal data of our members.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your user name and password

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you:

  • Not to share a password with anyone. Our representatives will not ask you for your password, so any communication or telephone or other request for your password should be treated with suspicion and reported to us using the methods specified on our website.
  • If you believe that someone else has obtained access to your password, to please also change it as soon as you can by logging into your account and changing your member details.
  • Not to write down your password.
  • Not to use a password that could easily be guessed by someone else.
  • To keep your computer updated with current anti-virus software and the latest browser versions.
  • Phishing: To treat emails you receive with caution. You may receive an email claiming to be from us or with a link that appears to be to our website, where you are prompted to enter your 
password or personal details. This email will not come from us. We never send emails requesting 
log-ins, passwords or other security details. If you think you have received a fraudulent email, please forward the entire email to us (including header and footer) and delete it from your 

Privacy practices of third parties

Our website may feature links to third-party sites. We are not responsible for content or privacy policies or practices of any advertisers or linked sites of any third parties. We encourage you to review their privacy policy before providing them with any personal data. Third party sites may collect and use personal data in a way that is different from set out in this Privacy Policy.

Your Personal Data Rights

What are your rights?
By law, you have a number of rights when it comes to your personal information. Further information and advice about your rights can be obtained from the data protection regulator in your country.
Rights What does this mean?
The right to object to processing You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).
The right to be informed You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
The right of access You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy).
This is so you’re aware and can check that we’re using your information in accordance with data protection law.
The right to rectification You are entitled to have your information corrected if it’s inaccurate or incomplete.
The right to erasure This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
The right to restrict processing You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
The right to data portability You have rights to obtain and reuse your personal information for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.
The right to lodge a complaint You have the right to lodge a complaint about the way we handle or process your personal information with your national data protection regulator.
The right to withdraw consent If you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal information with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal information for marketing purposes.

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

  • baseless or excessive/repeated requests, or
  • further copies of the same information.

Alternatively, we may be entitled to refuse to act on the request.

Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

How will we contact you?
We may contact you by phone, email or social media. If you prefer a particular contact means over another please just let us know.


If you have any questions regarding this Privacy Policy, you can contact us at the email address most relevant to your location as indicated in the addresses on our Website.